Cloud-based Enterprise Loyalty Management Platform.

The Shopdev Loyalty Management System is a comprehensive, technologically advanced system that enables businesses to create and execute successful loyalty programs with ease. LMS utilizes the latest Artificial Intelligence & Machine Learning mechanisms to help businesses identify individual patterns in their clients’ behavior and provides offers that are perfectly in line with their preferences.

Loyalty Management System Modules

Order Management

End-to-end order management workflow from online order placement to order booking and delivery.

Inventory Management

Real time inventory and order sync between your web store and multiple physical locations.

Logistics & Supply Chain

Track all orders, packages and their shipping status in real time, booked across multiple couriers.

Recommendation Engine

Create customer segments and target lookalike audiences to discover untapped revenue.

Loyalty Engine

Maximize retention by allowing customers to accrue and redeem points, rewards and gifts both offline and online.

Replenishment Engine

Inventory optimization through historical data analysis, stock shuffling, forecasting and ML based Recommendations.

Customer Segmentation

Maximize ROI by optimizing ad spend and sale through targeted marketing efforts.

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Key Product Features

Earnings and Rewards Configuration

Location and time specific Accrual and redemption rules

Tier Management

Multiple tier rankings with unique qualification criteria, tier expiry and benefits

Dynamic Customer Segmentation

Customer base is split based on purchasing patterns (RFM) and profile attributes for targeted loyalty campaigns

Campaign Management

Provides an end to end online order management workflow, from the point of order placement, assigning it to an appropriate offline store, booking it with a courier and tracking its final status.

Omni Channel Loyalty Program

A unified customer view for data across multiple sources like websites, mobile applications or POS systems

Dynamic Hierarchy and Robust Multi-tenancy

Dynamic hierarchical structure hosts multiple loyalty programs

Fraud Detection

Members suspected of fraudulent activity are identified and instantly reported

Run B2B loyalty programs along with B2C programs

Caters to loyalty programs dedicated to corporations and the banking sector

Reportings and Analytics Dashboard

In depth reports and KPIs vital to the business

Point Management

Define point types and set expiry duration

Retro Claim

Claim for missing points

Users and Roles Management

Create users and define role wise permission matrix

Activity Log

Event tracking for member and non-member related functions

Member Management

Manage member’s account and activity

Transfer Points

Transfer points from one member to another

Bulk Operations

Carry out manual operations in bulk via files

Why Loyalty Management System?

At the heart of LMS, is a 360-degree view of customer profiles and behavior information. This provides LMS users access to comprehensive insights including tier value, status, eligibility, enrolled promotions, sales orders, activities, response history, loyalty assets and preferences.

Visual Rule Builder

The VRB enables businesses to configure infinite combinations of rules and conditions to easily execute time and location specific promotions across any dimension and entity.